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TruConnect Facts: 143 Details & 62 Highlights

Booking online should be easy. We looked at TruConnect’s 143 specs — like general information, service availability, network technology & speed & performance — to help you avoid post-click regret.

57 Points
TruConnect
TruConnect
TruConnect
TruConnect

Highlights 62

No extras. Just what matters.
57 Points

Why is TruConnect better than other internet service providers ?

General Information

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Service Availability

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Network Technology

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Speed & Performance

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Data & Usage

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Hardware & Equipment

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Installation & Setup

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Reliability & QoS

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Security & Privacy

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Customer Support

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Contract & Policies

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Additional Features & Add-Ons

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Billing & Account

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Quick Take

The essentials that matter—nothing extra

A fast snapshot of the TruConnect, covering its standout detail and what you can expect right out of the box.

TruConnect
TruConnect

TruConnect provides accessible connectivity solutions for mobile and broadband users. It focuses on affordability and essential internet access. This service is ideal for users looking for simple and cost-effective connectivity.

Details & Facts 143

Features measured. Drama avoided.

Specs with context. That’s what we do. Here’s how the TruConnect measures up from real features, not just marketing fluff — with honest pros and cons.

General Information 12

TruConnect Ideal Environment

What is the ideal environment for the service?

32 TruConnect 0 Votes Indoor, Outdoor

28 Internet Service Providers in this range Indoor

TruConnect
TruConnect

The service is designed to perform optimally in both Indoor and Outdoor environments, providing flexible usage scenarios.

The recommended environment for optimal service performance.

TruConnect Service Type

What is the service type?

27 TruConnect 0 Votes Residential

28 Internet Service Providers in this range Residential

TruConnect
TruConnect

The service is primarily designed for Residential customers, catering to the needs of individual households.

Defines the general classification of the ISP plan.

TruConnect Service Category

What is the service category?

97 TruConnect 0 Votes Mobile Broadband

72 Internet Service Providers in this range Broadband

Shows the broader service classification.

TruConnect Target Customer Segment

What is the target customer segment?

27 TruConnect 0 Votes Individuals, Families

34 Internet Service Providers in this range Individuals, Families

Defines who the plan is targeted toward.

TruConnect Use Case Type

What is the use case type?

72 TruConnect 0 Votes Streaming, Browsing

66 Internet Service Providers in this range Streaming, Gaming, Work-from-home, Browsing

Describes the ideal intended usage scenarios.

TruConnect User Profile Recommendation

What is the recommended profile for the user?

57 TruConnect 0 Votes Based on Budget

74 Internet Service Providers in this range Based on Usage

The personalized recommendation for selecting the best service provider based on user-specific factors.

Service Availability 8

TruConnect Address Verification Method

What is the address verification method?

67 TruConnect 0 Votes Database lookup

70 Internet Service Providers in this range Database lookup

TruConnect
TruConnect

The primary method for verifying service availability at a given location is through a Database lookup.

Method used to confirm serviceability.

TruConnect Building Type Support

What building types are supported?

47 TruConnect 0 Votes Single-family home, Apartment, Condo

29 Internet Service Providers in this range Single-family home, Apartment, Condo

Lists property structures that can be serviced.

TruConnect Coverage Region

What is the coverage region?

67 TruConnect 0 Votes National

55 Internet Service Providers in this range National

The geographical area where the service is available.

TruConnect Availability Type

What is the availability type?

97 TruConnect 0 Votes Nationwide

76 Internet Service Providers in this range Nationwide

Specifies the scale of availability.

TruConnect Port Availability

Is there port availability?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Indicates whether a physical port or connection line already exists at the address.

TruConnect Service Qualification Requirement

What is the service qualification requirement?

67 TruConnect 0 Votes Conditional

47 Internet Service Providers in this range Conditional

The conditions or criteria that need to be met to qualify for the service.

Network Technology 11

TruConnect Dual-Stack Support

Is dual-stack supported?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

The network supports Dual-Stack, meaning it can simultaneously operate with both IPv4 and IPv6 protocols.

Shows if IPv4 and IPv6 run simultaneously.

TruConnect Modulation Standard

What is the modulation standard?

87 TruConnect 0 Votes OFDM

78 Internet Service Providers in this range OFDM

TruConnect
TruConnect

The network utilizes OFDM (Orthogonal Frequency-Division Multiplexing) as its modulation standard, known for its efficiency in handling multi-path propagation.

Indicates the encoding method for transmitting data.

TruConnect Primary Technology

What is the primary technology?

87 TruConnect 0 Votes Fiber

68 Internet Service Providers in this range Fiber

The main technology used to deliver the service.

TruConnect Secondary Technology

What is the secondary technology?

0 TruConnect 0 Votes None

21 Internet Service Providers in this range None

Any supplementary technology supporting service delivery.

TruConnect Last-Mile Technology

What is the last-mile technology?

77 TruConnect 0 Votes Wireless

78 Internet Service Providers in this range Fiber-to-the-home

Technology used between network node and the customer's premises.

TruConnect Backbone Technology

What is the backbone technology used?

97 TruConnect 0 Votes Fiber Optic

81 Internet Service Providers in this range Fiber Optic

The core infrastructure technology that carries data across the network.

Speed & Performance 9

TruConnect Upload Speed

What is the upload speed?

37 TruConnect 0 Votes 25-100 Mbps

31 Internet Service Providers in this range 25-100 Mbps

TruConnect
TruConnect

The typical upload speed offered ranges from 25-100 Mbps, which is suitable for standard online activities like video calls and cloud uploads.

Maximum upstream bandwidth offered.

TruConnect Packet Loss Rate

What is the packet loss rate?

0 TruConnect 0 Votes Low

34 Internet Service Providers in this range Low

TruConnect
TruConnect

The service maintains a Low packet loss rate, which is crucial for stable connections, especially for real-time applications like gaming or video calls.

The rate at which data packets are lost during transmission across the network.

TruConnect Download Speed

What is the download speed?

22 TruConnect 0 Votes 25-100 Mbps

21 Internet Service Providers in this range 25-100 Mbps

Maximum downstream bandwidth offered.

TruConnect Peak Hour Performance

What is the peak hour performance?

27 TruConnect 0 Votes Fair

72 Internet Service Providers in this range Excellent

Indicates service consistency during peak usage.

TruConnect Gaming Performance Rating

What is the gaming performance rating?

47 TruConnect 0 Votes Fair

76 Internet Service Providers in this range Excellent

Rates suitability for online gaming.

TruConnect HD Streaming Performance Rating

What is the HD streaming performance rating?

57 TruConnect 0 Votes Good

83 Internet Service Providers in this range Excellent

Performance level when streaming HD content.

Data & Usage 10

TruConnect Peak and Off-Peak Quota

What is the peak and off-peak quota?

27 TruConnect 0 Votes Unified Quota

16 Internet Service Providers in this range None

TruConnect
TruConnect

The data usage policy employs a Unified Quota, meaning there is a single data limit that applies to both peak and off-peak hours.

The difference in data usage allocation during peak and off-peak hours.

TruConnect Prioritization Policy

What is the prioritization policy?

47 TruConnect 0 Votes Standard Priority

48 Internet Service Providers in this range Standard Priority

TruConnect
TruConnect

The network traffic operates under a Standard Priority policy, which means data is treated equally with other traffic without special prioritization.

Defines how the user’s traffic is prioritized during congestion.

TruConnect Usage Transparency Tools

What usage transparency tools are provided?

82 TruConnect 0 Votes App Dashboard, Web Portal

72 Internet Service Providers in this range App Dashboard, Web Portal

TruConnect
TruConnect

Customers can monitor their data usage and account details through transparent tools like the App Dashboard and Web Portal.

Tools available to monitor real-time data usage.

TruConnect Network Management Policy

What is the network management policy?

37 TruConnect 0 Votes Throttling

60 Internet Service Providers in this range QoS

TruConnect
TruConnect

The network management policy includes Throttling, which can adjust data speeds for certain applications or users to manage overall network capacity.

The approach or strategy used to manage network traffic and ensure optimal performance.

TruConnect Heavy-Use Suitability

What is the heavy-use suitability?

67 TruConnect 0 Votes Moderate Users

77 Internet Service Providers in this range Heavy Users

TruConnect
TruConnect

The service is most suitable for Moderate Users who engage in regular streaming, browsing, and occasional online activities without extreme bandwidth demands.

Indicates which user type the plan is suitable for.

TruConnect Monthly Data Allowance

What is the monthly data allowance?

0 GB 0Votes
TruConnect
181.48 GB (Average)

The amount of monthly data included in the plan.

Hardware & Equipment 13

TruConnect WiFi Band Support

What WiFi bands are supported?

35 TruConnect 0 Votes 2.4 GHz, 5 GHz

35 Internet Service Providers in this range 2.4 GHz, 5 GHz

TruConnect
TruConnect

The WiFi equipment supports both 2.4 GHz and 5 GHz bands, providing flexibility for device compatibility and optimizing network performance.

Lists supported wireless frequency bands.

TruConnect Self-Install Hardware Kit

Is a self-install hardware kit included?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

A self-install hardware kit is provided, enabling customers to set up their internet service without requiring a technician visit.

Indicates whether a do-it-yourself installation kit is included.

TruConnect Modem Type

What is the modem type?

97 TruConnect 0 Votes 5G Modem

73 Internet Service Providers in this range Fiber ONT

The technology type of the modem provided or required for the service.

TruConnect Router Type

What is the router type?

37 TruConnect 0 Votes WiFi Router

35 Internet Service Providers in this range WiFi Router

Specifies the type of router included or supported.

TruConnect Gateway Device Type

What is the gateway device type?

77 TruConnect 0 Votes Modem-Router Combo

57 Internet Service Providers in this range Modem-Router Combo

Identifies the type of gateway hardware setup.

TruConnect Ethernet Port Count

How many Ethernet ports are available?

0 TruConnect 0 Votes None

63 Internet Service Providers in this range 4

Number of wired Ethernet ports available.

Installation & Setup 12

TruConnect Installation Type

What is the installation type?

77 TruConnect 0 Votes Self-Install

54 Internet Service Providers in this range Professional

TruConnect
TruConnect

The standard installation method for this service is Self-Install, allowing customers to set up their own equipment.

Defines how the service is installed.

TruConnect Equipment Activation Method

What is the equipment activation method?

87 TruConnect 0 Votes Auto-Activation

58 Internet Service Providers in this range Technician Activation

TruConnect
TruConnect

Equipment setup is designed for simplicity, featuring Auto-Activation upon connection, which streamlines the installation process.

How the provided equipment is activated.

TruConnect Professional Installation Availability

Is professional installation available?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Indicates whether ISP provides technician installation.

TruConnect Self-Installation Difficulty

What is the self-installation difficulty?

97 TruConnect 0 Votes Easy

64 Internet Service Providers in this range Easy

Describes difficulty level of DIY installation.

TruConnect Installation Appointment Wait Time

What is the installation appointment wait time?

0 days 0Votes
TruConnect
5.06 days (Average)

Time customers must wait for a technician appointment.

TruConnect Technician Entry Requirement

Does installation require technician entry?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Indicates whether a technician must enter the customer’s home.

Reliability & QoS 12

TruConnect Network Redundancy Level

What is the network redundancy level?

47 TruConnect 0 Votes Medium

58 Internet Service Providers in this range High

TruConnect
TruConnect

The network operates with a Medium level of redundancy, implying robust infrastructure with some backup systems to minimize service disruptions.

The level of redundancy in the network to ensure service continuity during failures.

TruConnect Outage Duration

How long do outages last?

1 hours 0Votes
TruConnect
1.46 hours (Average)

TruConnect
TruConnect

The average outage duration is 1 hour, indicating relatively quick restoration times in the event of service interruptions.

The average duration of service outages.

TruConnect Weather Impact Rating

How much does weather affect the service?

72 TruConnect 0 Votes Moderate

84 Internet Service Providers in this range Low

TruConnect
TruConnect

The service has a Moderate weather impact rating, suggesting that while it's generally reliable, severe weather conditions might occasionally affect performance.

The impact of weather conditions on the reliability and performance of the service.

TruConnect Uptime Percentage

What is the uptime percentage?

99 % 0Votes
TruConnect
99.59 % (Average)

The percentage of time the network is operational.

TruConnect Outage Frequency

How often do outages occur?

47 TruConnect 0 Votes Occasional

75 Internet Service Providers in this range Rare

The frequency at which service outages occur.

TruConnect Peak Usage Reliability

How reliable is the service during peak usage?

90 % 0Votes
TruConnect
90.76 % (Average)

The reliability of the network during peak usage times.

Security & Privacy 12

TruConnect Firewall Support

Is there firewall support?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

Firewall support is integrated, offering essential network security by monitoring and controlling incoming and outgoing network traffic.

Whether the provider offers firewall protection for the network.

TruConnect Encryption Standard

What encryption standard is used?

67 TruConnect 0 Votes AES-128

83 Internet Service Providers in this range AES-256

The level of encryption used to protect data on the network.

TruConnect DDoS Protection

Is DDoS protection provided?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

Whether the provider offers protection against Distributed Denial of Service (DDoS) attacks.

TruConnect Traffic Logging Policy

What is the traffic logging policy?

37 TruConnect 0 Votes Minimal Logs

38 Internet Service Providers in this range Minimal Logs

The provider's policy on logging user traffic and data.

TruConnect Device-Level Protection

Is device-level protection available?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether the provider offers security features for individual devices on the network.

TruConnect Anti-Malware Protection

Is anti-malware protection provided?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether the provider offers anti-malware protection to secure the network.

Customer Support 11

TruConnect Support Availability Hours

What are the support availability hours?

47 TruConnect 0 Votes Business Hours

66 Internet Service Providers in this range Business Hours

TruConnect
TruConnect

Customer support is available during Business Hours, providing assistance on weekdays and possibly limited weekend hours.

The hours during which customer support is available.

TruConnect Multilingual Support Availability

Is multilingual support available?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

Multilingual support is available, catering to a diverse customer base and ensuring assistance can be provided in multiple languages.

Whether the provider offers multilingual support for non-native speakers.

TruConnect Average Resolution Time

What is the average resolution time?

24 hours 0Votes
TruConnect
18.71 hours (Average)

TruConnect
TruConnect

The average time it takes to resolve a customer issue is 24 hours, indicating efficient support operations.

The average time taken to resolve customer issues.

TruConnect Remote Troubleshooting Capability

Is remote troubleshooting available?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

The provider offers remote troubleshooting capabilities, allowing technical support to diagnose and resolve issues without an on-site visit.

Whether the provider offers remote troubleshooting for technical issues.

TruConnect Warranty Claim Process

What is the warranty claim process?

97 TruConnect 0 Votes Simple

70 Internet Service Providers in this range Simple

TruConnect
TruConnect

The process for making a warranty claim is described as Simple, aiming for a straightforward and easy experience for customers.

The ease of the warranty claim process for customers.

TruConnect Support Channels

What support channels are available?

42 TruConnect 0 Votes Phone, Email

45 Internet Service Providers in this range Phone, Email, Live Chat, Social Media

The available channels for contacting customer support.

Contract & Policies 11

TruConnect Contract Duration

What is the contract duration?

0 months 0Votes
TruConnect
13.72 months (Average)

TruConnect
TruConnect

There is no fixed contract duration (stated as 0 months), offering customers month-to-month flexibility.

The duration for which the contract is valid.

TruConnect Service Trial Period

What is the service trial period?

30 days 0Votes
TruConnect
15.15 days (Average)

TruConnect
TruConnect

The service offers a trial period of 30 days, allowing new customers to test the service before committing to a long-term plan.

The length of time during which the service can be trialed.

TruConnect Contract Type

What type of contract is offered?

97 TruConnect 0 Votes No Contract

67 Internet Service Providers in this range Fixed Term

The type of contract offered for the service.

TruConnect Rate Lock Duration

What is the rate lock duration?

0 months 0Votes
TruConnect
14.6 months (Average)

The period during which the monthly rate is locked in.

TruConnect Speed Guarantee Policy

Is there a speed guarantee?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether the provider guarantees a specific internet speed.

TruConnect Early Termination Fee

What is the early termination fee?

17 TruConnect 0 Votes $0

28 Internet Service Providers in this range $0

The fee charged if the contract is terminated before the agreed-upon date.

Additional Features & Add-Ons 12

TruConnect Seasonal Promo

Are seasonal promos available?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

TruConnect
TruConnect

Seasonal promotions are available, offering special deals or discounts during specific times of the year.

Whether the ISP regularly offers seasonal discounts or promos

TruConnect Static IP

Is a static IP available?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether a static IP can be added to the service

TruConnect Public IP

Is a public IP available?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether the account receives a true public IP address

TruConnect Web Hosting Add-On

Is web hosting offered?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Ability to add basic hosting or website space

TruConnect Email Account Add-On

Are email accounts provided?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Whether ISP provides email accounts as an add-on

TruConnect Cloud Storage Add-On

Is cloud storage offered?

No 0Votes TruConnect

Yes Internet Service Providers in this range

Optional cloud storage service bundled with plan

Billing & Account 10

TruConnect Bill Transparency Rating

What is the bill transparency rating?

77 TruConnect 0 Votes High

65 Internet Service Providers in this range High

TruConnect
TruConnect

The billing is considered to have High transparency, meaning invoices are clear and itemized, making it easy for customers to understand charges.

How clearly the bill shows charges and fees

TruConnect Tax & Fee Breakdown Detail

How detailed is the tax & fee breakdown?

57 TruConnect 0 Votes Standard

63 Internet Service Providers in this range Standard

TruConnect
TruConnect

The tax and fee breakdown on bills is provided at a Standard level of detail, offering clarity without excessive itemization.

How clearly taxes and fees are itemized

TruConnect Payment Methods

Which payment methods are supported?

45 TruConnect 0 Votes Credit Card, Debit Card

50 Internet Service Providers in this range Credit Card, Debit Card, Bank Transfer

Ways customers can pay their bill

TruConnect Bill Notification Method

How are bill notifications sent?

37 TruConnect 0 Votes Email

41 Internet Service Providers in this range Email

How customers are notified about new bills

TruConnect Billing Cycle

What is the billing cycle?

97 TruConnect 0 Votes Monthly

77 Internet Service Providers in this range Monthly

Defines how often customers are billed

TruConnect Auto-Pay

Is auto-pay supported?

Yes 0Votes TruConnect

Yes Internet Service Providers in this range

Whether automatic payments are available

Surveys

Because hot takes deserve votes.

TruConnect Speed Performance

How fast is the internet connection you get with this Internet Service Provider?

Very fast — Over 1 Gbps 0Votes
Fast — 500 Mbps to 1 Gbps 0Votes
Average speed — 100 Mbps to 500 Mbps 0Votes
Slow — 50 Mbps to 100 Mbps 0Votes
Very slow — Under 50 Mbps 0Votes

TruConnect Reliability

How reliable is the internet connection with this Internet Service Provider?

Very reliable — Almost no interruptions 0Votes
Reliable — Occasional brief interruptions 0Votes
Average reliability — Some noticeable interruptions 0Votes
Unreliable — Frequent outages 0Votes
Very unreliable — Constant interruptions 0Votes

TruConnect Ease of Setup

How easy is it to set up the service with this Internet Service Provider?

Very easy — Quick and straightforward setup with clear instructions 0Votes
Easy — Simple setup, but may need some guidance 0Votes
Average — Requires some technical know-how to set up 0Votes
Difficult — Complicated setup process with unclear instructions 0Votes
Very difficult — Hard to set up and requires external help 0Votes

TruConnect Pricing

How would you rate the pricing for this Internet Service Provider?

Great value for money — Affordable, with excellent performance 0Votes
Pretty good price — Reasonably priced for the service provided 0Votes
Fair deal — Reasonable pricing, but could be better 0Votes
Kinda pricey — Expensive for the service received 0Votes
Crazy expensive — Very high prices for what you get 0Votes

TruConnect Data Allowance

How would you rate the data allowance offered by this Internet Service Provider?

Unlimited — No data limits or throttling 0Votes
Very generous — Large data allowance with high limits 0Votes
Fair allowance — Enough data for regular use, with occasional throttling 0Votes
Limited — Restricted data with potential overage charges 0Votes
Very limited — Very low data limit with frequent throttling or overage fees 0Votes

TruConnect Network Coverage

How well does the network coverage perform in your area with this Internet Service Provider?

Excellent — Strong coverage in all areas, no dead spots 0Votes
Good — Reliable coverage in most areas, occasional weak spots 0Votes
Average — Fair coverage with noticeable gaps in certain areas 0Votes
Poor — Frequent connectivity issues in certain areas 0Votes
Very poor — Many areas with no service or very weak signals 0Votes

TruConnect Additional Features

How would you rate the extra features provided by this Internet Service Provider?

Excellent — Provides a wide range of useful and innovative features 0Votes
Good — Includes several helpful features for enhanced service 0Votes
Average — Offers basic features, but lacks some extra functionality 0Votes
Poor — Few additional features, limited value 0Votes
Very poor — No extra features or functionality beyond the basic plan 0Votes

TruConnect Latency

How would you rate the latency (ping) with this Internet Service Provider?

Very low — Under 10ms, perfect for gaming and real-time applications 0Votes
Low — 10ms to 30ms, good for most applications 0Votes
Average — 30ms to 60ms, okay for general browsing 0Votes
High — 60ms to 100ms, noticeable delays in some activities 0Votes
Very high — Over 100ms, causes delays and issues with real-time activities 0Votes

TruConnect Bandwidth Consistency

How consistent is the bandwidth with this Internet Service Provider?

Very consistent — Speeds are stable throughout the day and night 0Votes
Very consistent — Speeds are stable throughout the day and night 0Votes
Average — Speeds can vary depending on the time of day 0Votes
Inconsistent — Frequent slowdowns, especially during peak hours 0Votes
Very inconsistent — Regular fluctuations in speed, even during non-peak times 0Votes

TruConnect Service Reliability During Peak Hours

How reliable is the service during peak hours with this Internet Service Provider?

Very reliable — No noticeable slowdowns or interruptions 0Votes
Reliable — Occasionally slower speeds, but still usable 0Votes
Average — Speeds significantly drop, but still functional 0Votes
Unreliable — Frequent disruptions and noticeable slowdown during peak hours 0Votes
Very unreliable — Service is nearly unusable during peak hours 0Votes

Reviews 0

The good, the bad, and the brutally honest.

Average Rating

TruConnect
TruConnect
TruConnect
TruConnect
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